1.   Authorization & Access

By booking services, the Client authorizes Cascade Creature Care, LLC (the “Company”) to enter their premises and provide care as agreed. The Client is responsible for ensuring functional, secure access to the property.

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2.   Liability Release

• Assumption of Risk: The Client acknowledges that animal behavior is unpredictable and voluntarily assumes all risks, including pet injury, illness, escape, or death.

• Waiver of Liability: The Client releases Cascade Creature Care, LLC, its members, and agents from all claims of liability, loss, or damage to the pet or property, except in cases of proven gross negligence.

• Property Damage: The Company is not responsible for damage to the home or its contents caused by the pet.

 

3.   Third-Party Indemnification

The Client warrants that the pet has no history of aggression. The Client is solely liable for any injury or damage the pet causes to any person, animal, or property and agrees to indemnify the Company against all resulting legal claims or costs.

 

4.   Veterinary Care

In an emergency, the Company will attempt to contact the Client. If unreachable, the Company is authorized to seek veterinary medical treatment. The Client assumes full financial responsibility for all veterinary expenses and agrees to pay the provider directly.

 

5.   Equipment & Environment

The Company is not responsible for pet escape or injury due to:

• Faulty or "invisible" fencing and enclosures.

• Failure of Client-provided equipment (leashes, collars, harnesses). The Client agrees to provide safe, secure, and functional equipment.

 

6.   Termination of Service

The Company reserves the right to terminate service immediately if a pet’s behavior or the environment poses a safety risk.

 

7.   Payment & Cancellation Policy

• Payment Due: Payment is required in full at the time of booking or no later than the first day of service. Cascade Creature Care, LLC reserves the right to withhold service if payment is not received.

• Daily Services (Walks/Drop-ins): Cancellations made with less than 24 hours' notice will be charged 50% of the service fee.

• Overnight & Extended Stays (3+ days): Because these dates are blocked exclusively for your pet, cancellations made with less than 7 days' notice will be charged 50% of the total booking. Cancellations with less than 48 hours' notice are non-refundable.

• Early Returns: No refunds or credits are issued for early returns or shortened trips once service has commenced.

 

8.   Governing Law

This Agreement is governed by the laws of the State of Washington.